Media

01 Sep

5 Steps On How to Continuously Improve The Customer Journey

The customer service journey needs to be continuously improved so that your business can stay ahead of the game. Competition is high! The customer service journey needs to be continuously improved so that your business can stay ahead of the game. Competition is high! Here are 5 steps that you can take to make sure that your customer journey is continuously improving.

Read More
01 Sep

5 Customer Experience Lessons from the World’s Biggest Brands

The brands that win the battle for consumer attention — and ultimately loyalty — are the ones that offer an exceptional customer experience to their customers. Last year, what was considered innovative is the minimum consumers expect the next — as the largest brands outdo each other and set new standards.

Read More
14 Aug

Simple Steps to Dramatically Improve Customer Service

As technology continues to progress at a rapid clip, company requirements to develop are growing just as rapidly. Core elements of your company are being pressured to develop in several respects, such as customer service. By creating these 6 enhancements, you can increase your capacity to provide quality customer service as your clients progressively demand it from you.

Read More
14 Aug

Psychological Benefits of Recognition at The Work Place

When was your last work acknowledgement? When this occurred, what instant emotions did you have? Everybody likes to be appreciated, whether it’s a simple “thank you” or an office party thrown in your favor.

Read More
14 May

Improve Communication At Work

Let’s face it; communication is one of the most important issues in the workplace. Good communication helps everyone in your team (and you) to feel heard and understood, resulting in a positive, encouraging and successful environment for everyone. In contrast, ineffective communication results in the opposite. Ideas fall flat due to non-compliance. You and your team feel frustrated, unrecognized, misunderstood, and declines in morality.

Read More
14 Aug

How To Use Social Media As a Feedback Tool

When was the last time you phoned a business to leave feedback to them, or even just emailed them? Can’t you remember that? Well, you’re not on your own. Today’s customers turn to social media rather than letting businesses know exactly what they thought about their experience.

Read More