Media

01 Sep

How to Implement Proactive Customer Service (& Why You Should)

There are basically two ways you can go about it if you want to help customers on your website. On the one side, you can sit comfortably and answer any customer questions, either by telephone, chat, or email. This is client service that is reactive. On the other hand, before customers ask for it, you can show initiative and offer help. This is proactive service to the customer.

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01 Sep

5 Things Customers Want (and Expect) When it Comes to Customer Service

Companies attach excellent significance to meeting the expectations of customers. Nearly 95% of leaders say delivering a healthy client experience is a top strategic priority, according to Forrester, and 75% want to use client experience as a competitive benefit.

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01 Sep

5 Steps On How to Continuously Improve The Customer Journey

The customer service journey needs to be continuously improved so that your business can stay ahead of the game. Competition is high! The customer service journey needs to be continuously improved so that your business can stay ahead of the game. Competition is high! Here are 5 steps that you can take to make sure that your customer journey is continuously improving.

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01 Sep

5 Customer Experience Lessons from the World’s Biggest Brands

The brands that win the battle for consumer attention — and ultimately loyalty — are the ones that offer an exceptional customer experience to their customers. Last year, what was considered innovative is the minimum consumers expect the next — as the largest brands outdo each other and set new standards.

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14 Aug

Simple Steps to Dramatically Improve Customer Service

As technology continues to progress at a rapid clip, company requirements to develop are growing just as rapidly. Core elements of your company are being pressured to develop in several respects, such as customer service. By creating these 6 enhancements, you can increase your capacity to provide quality customer service as your clients progressively demand it from you.

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14 Aug

Psychological Benefits of Recognition at The Work Place

When was your last work acknowledgement? When this occurred, what instant emotions did you have? Everybody likes to be appreciated, whether it’s a simple “thank you” or an office party thrown in your favor.

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