30 Apr

Strategies how to turn your social media followers into loyal customers

Social media is a virtual reality platform and it follows the same ‘friendship rules’ as reality. People don’t want to listen to companies bragging about their products and services all the time, but they expect it to be a mutual communication – there have to be talking and listening. In other words, would you be friends with someone who is obsessed with himself and never listen? The same system works for organisations.

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07 Apr

Mapovate to Revolutionise Customer Service in the UAE

Ethos Integrated Solutions, the regional leader in customer experience management, is revolutionising customer experience in the UAE and beyond with the launch of Mapovate – the world’s first, bi-lingual customer journey mapping software available in both English and Arabic, with dynamic, real-time voice-of-customer.

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