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KnowledgeTRAQ
This powerful omnichannel ‘customer voice’ measurement solution facilitates a data-driven approach to streamline operations and improve productivity.
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Key Features
The One Stop for Mystery Shopping & Surveys
KnowledgeTRAQ can schedule mystery shopping assignments or/and conduct surveys
Mobile Reporting on Android & iOS
Now you can access your data on-the-go with our Android and iOS mobile reporting applications
Create & Monitor Action Plans
With KnowledgeTRAQ you can create and monitor individual improvement action plans and then assign them
Never-ending Q&As
KnowledgeTRAQ doesn’t limit your survey questions. Ask away! You can pose as many questions you want to get all the data you need
Data Analysis & Reporting
With KnowledgeTRAQ you can generate powerful reports that will analyse data by ranking locations and competitors, cross tabulate and compare responses and access media galleries to view file attachments all in one place
Customize Client Dashboards
Use KnowledgeTRAQ’s powerful visualisation and presentation tools to easily identify trends, analyse performance and benchmark against your competition and identify improvement areas
Automatic Assignment Notifications
KnowledgeTRAQ can generate daily email reports on all assignments over the past 24 hours. Receiving this feedback direct to your mailbox means you can stay on top of your game
The Easy Way To Create & Send Surveys
With KnowledgeTRAQ you can easily conduct in-depth market research or a simple poll. Survey capabilities include 15+ question types, branching and skipping logic, customized logo and branding, mobile-friendly surveys, and multi-channel distribution