Until the end of the 20th Century there was a customer satisfaction theory that stated: “If someone is happy with your product, they will tell three people. If they are unhappy, they will tell fifteen”.Read More

Passion is not always the driving factor behind why people work – many of them work just to make ends meet and not everyone is motivated to go the extra mile.Read More

Many companies spend thousands of dollars to promote their business and create a positive image; however, customer service is often overlooked. These businesses make it hard for customers to get the help and support they need which eventually creates negative impressions. It is no secret that if you provide excellent customer service, it will help...Read More