About Us

Our History

An award winning solutions firm operating from Dubai to Abu Dhabi since 2004. We were established in the UK in 1994, with a mission to assist organisations in delivering excellent customer experiences through sharing knowledge, providing guidance and giving the tools to continuously measure and improve.

Knowledge & Experience

Our CX solutions enable our customer to measure, map and improve customer journey activities across all delivery channels. Our expertise and knowledge is unrivalled on a global scale and our team has been built on the guiding principles of leadership, teamwork, honesty, respect and accountability which adhere to on a daily basis.

Global Impact

We’ve evolved into a leading global provider of integrated customer experience solutions through continuous innovation and learning. This proven and trusted expertise now helps clients internationally.

Multi-Award Winning Company

Our robust commitment to customers and employees and innovative culture has earned us a multitude of recognition awards.


Lloyds TSB Small Business Innovation Award

SME Advisor Business Star of the Year

Top 100 Companies

RTA Best Consultant Award

Over 2,000+
completed projects & still counting...