Organisations throughout the Middle East have benefited from our unique Mystery Shopping, Customer Experience and Happiness Surveys. We conduct various online and offline research surveys to measure customers satisfaction and evaluate how your business or organisation is performing compared to digital CX trends. We put your business ahead of competition by scientifically using our CX solutions and best-in-class software for monitoring and analysis.
We provide Global Star Rating (7 Star) guidance. Our CX consultancy services together with our journey mapping software Mapovate enable clients to improve their customer experience, both online experience, digital customer journey and employee happiness.
We are also the regional partner of the ICXS Customer Experience Standard and IDCXS – International Digital Customer Experience Standard.
We provide comprehensive and exclusively tailored training solutions, in both English & Arabic, deliver in-depth learning sessions across our entire service range.
Typical course content covers CX/CXM, customer journey mapping, digital customer experience, international digital CX standards, employee happiness, trainings for staff to improve customer experience practices, ICXS auditing and more.
Easily collect feedback and analyse results in real-time
Become faster, more flexible, and intensely customer-focused
Our services are ably supported by our unique suite of comprehensive software solutions all developed in house. The key functionality of our software is to provide automated solutions and expert guidance for Customer Experience, Mystery Shopping, Organisation Processes improvements.
Ethos Integrated Solutions is the pioneer company in the field of corporate excellence, customer experience management and in particular the implementation of the Global Star Rating program. We have been developing the Customer Experience in the Middle East for decades and today we bring forth further innovations globally.
Ethos services cover all aspects of the customer experience and journey mapping starting from measuring the CX levels (Mystery Shopping & Surveys), and analyzing the data gathered through our online solutions, finally through improving the CX journey through our certified consultants and advisors.