Serving private and government sectors

Our Services

Research

Organisations throughout the Middle East have benefited from our unique Mystery Shopping, Customer Experience and Happiness Surveys. We conduct various online and offline research surveys to measure customers satisfaction and evaluate how your business or organisation is performing compared to digital CX trends. We put your business ahead of competition by scientifically using our CX solutions and best-in-class software for monitoring and analysis.

Consultancy

We provide Global Star Rating (7 Star) guidance. Our CX consultancy services together with our journey mapping software Mapovate enable clients to improve their customer experience, both online experience, digital customer journey and employee happiness.

We are also the regional partner of the ICXS Customer Experience Standard and IDCXS – International Digital Customer Experience Standard.

Learning

We provide comprehensive and exclusively tailored training solutions, in both English & Arabic, deliver in-depth learning sessions across our entire service range.

Typical course content covers CX/CXM, customer journey mapping, digital customer experience, international digital CX standards, employee happiness, trainings for staff to improve customer experience practices, ICXS auditing and more.

Tailored solutions for all

Industry Sectors

innovation

Software For Businesses

Our services are ably supported by our unique suite of comprehensive software solutions all developed in house. The key functionality of our software is to provide automated solutions and expert guidance for Customer Experience, Mystery Shopping, Organisation Processes improvements.

  • KnowledgeTRAQFor Mystery Shopping And Surveys
  • HappyTRAQFor Employee Happiness Surveys
  • MapovateFor Customer Journey Mapping
  • StagFoxThis solution verifies a customer’s physical presence at your premises and give you real-time feedback on the customer experience
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mastering customer experience

Customer Experience
Is The Cornerstone


Ethos Integrated Solutions
is the pioneer company in the field of corporate excellence, customer experience management and in particular the implementation of the Global Star Rating program. We have been developing the Customer Experience in the Middle East for decades and today we bring forth further innovations globally.

Ethos services cover all aspects of the customer experience and journey mapping starting from measuring the CX levels (Mystery Shopping & Surveys), and analyzing the data gathered through our online solutions, finally through improving the CX journey through our certified consultants and advisors.

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Just creating great products is no longer enough. Service excellence is what drives business growth.

We help our clients deliver world class service excellence through customer experience measurement, analysis and improvement.

Robert M KeayEthos CEO & Founder

01

1994

Established in the UK

With a mission to deliver excellent customer experience solutions

02

2004

Established in the UAE

Ethos has been operating from Dubai and Abu Dhabi since 2004

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25+

EXPERIENCE

Ethos has more than 25 years of operational experience

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15,000+

Clients

Ethos has gained more than 15K Clients worldwide
Reach Out To Us

Let’s discuss how we can
improve your business

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