Ethos Integrated Solutions

Capturing face-to-face interaction is critical for seamless customer experience in a digital world.

StagFox AI Analytics


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StagFox

StagFox links the physical and digital worlds connecting businesses with customers.

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Why Customer Success is Important Today?

Customer success is the 21st century business essential enabling companies to achieve their goals by ensuring clients get the advantages they promise.

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We help organisations to measure and improve customer and employee happiness

Scores of public and private sector organisations have sought out our leading-edge, customer experience products, solutions, consultancy, and training to boost customer and employee happiness.

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How we do it?

We’ll help you deliver world-class service excellence through customer experience measurement, analysis, and enhancement.

Research

Organisations throughout the Middle East have benefited from our unique mystery shopping, customer experience and happiness surveys utilizing our best-in-class software KnowledgeTRAQ and HappyTRAQ for employee feedback monitoring and analysis.

Consultancy

We are the leading provider of Global Star Rating (7 Star) guidance helping organisations to maximise their star ratings.

Our CX consultancy services together with our journey mapping software Mapovate enable clients to dramatically improve their customer experience and employee happiness. We are also the regional partner and sole implementor of the ICXS 2019 Customer Experience Standard.

Learning

Our tailored training, in both English & Arabic, delivers in-depth learning across our entire service range. Typical course content covers CX/CXM. Customer journey mapping, employee happiness and ICXS 2019 auditing.

Software

Complimentary software solutions, developed in-house, support & enhance our service delivery.

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Our Online Tools & Solutions

Our unique, purpose-built online measurement, tracking survey & journey mapping tools help clients to deliver & enhance their customer experience.

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A word from our CEO

Robert M Keay

Ethos CEO & Founder

“Just creating great products is no longer enough. Service excellence is what drives business growth. We help our clients deliver world class service excellence through customer experience measurement, analysis and improvement.”