Scores of public and private sector organisations have sought out our leading-edge, customer experience products, solutions, consultancy, and training to boost customer and employee happiness.
Learn MoreWe’ll help you deliver world-class service excellence through customer experience measurement, analysis, and enhancement.
Organisations throughout the Middle East have benefited from our unique mystery shopping, customer experience and happiness surveys utilizing our best-in-class software KnowledgeTRAQ and HappyTRAQ for employee feedback monitoring and analysis.
We are the leading provider of Global Star Rating (7 Star) guidance helping organisations to maximise their star ratings.Our CX consultancy services together with our journey mapping software Mapovate enable clients to dramatically improve their customer experience and employee happiness. We are also the regional partner and sole implementor of the ICXS 2019 Customer Experience Standard.
Our tailored training, in both English & Arabic, delivers in-depth learning across our entire service range. Typical course content covers CX/CXM. Customer journey mapping, employee happiness and ICXS 2019 auditing.
Complimentary software solutions, developed in-house, support & enhance our service delivery.
Our unique, purpose-built online measurement, tracking survey & journey mapping tools help clients to deliver & enhance their customer experience.
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“Just creating great products is no longer enough. Service excellence is what drives business growth. We help our clients deliver world class service excellence through customer experience measurement, analysis and improvement.”