Ethos Learning Solutions

Leverage your company’s internal and external operations through Ethos learning and training solutions

• Our trainers are highly qualified and experienced service quality consultants – they apply their practical working experience during training sessions. They also apply the latest trends which are aligned with the best practices world wide
• We apply Needs Focus Programme so that your organization would utilize training benefits at its best
• Prior to start, our professionals conduct Training Needs Analysis which includes organization’s Customer Experience Performance and Employee Satisfaction Measurement, so that we suggest a training plan that would benefit your organization at its best
• We perform in-depth analysis to understand where your company stands & what your objectives are
• We develop customized Training Plan: once we understand your organizations needs we will create a detailed training plan for you to keep and refer to
• We ensure our Clients maintain high standards well after we have concluded training sessions: we provide detailed Customer experience Standards & Policies to follow to

The majority of our trainings are dedicated to such topics as excellence in customer experience (CX), employee & customer happiness, excellence management. All our learning solutions and trainings are based on global benchmarks and best practices led by our experienced management consultants.

Latest Training Courses Provided by Ethos:

• Customer and employee happiness training
• Customer Experience Journey Mapping Training
• Customer Experience Management
• Customer Experience Practitioner
• Emotional Intelligence
• Selling Techniques
• Time & Stress Management
• Performance Evaluation &Providing Constructive Feedback
• Resolving Conflicts in Teams
• Managing Customers’ Expectations
• Managing Customer Experience
• Understanding Customer Needs
• Cross-Cultural Training
• Customer Retention & Loyalty
• Professional Telephone Behavior
• Complaint Handling
• Customer Focused Approach
• Communications Skills

Trainings that Ethos provides are aimed at:

• Improving the employee communication skills, and ability to identify customers needs
• Defining the behaviors of great attitude: expressions, words, tone, and gestures
• Decreasing the number of customer complaints and the number of dissatisfied customers
• Expressing excellent attitude and highly professional behaviour
• Describing ethical and professional behaviors. Require them. Teach them.
• Highlighting the effect of individual employee involvement in reaching the goals of the organization