Ethos Learning Solutions

Why Us

  • Established in the United Kingdom in 1995 with current operations in the UAE for almost two decades
  • Multi Award winning Customer Experience Management (CEM) Solutions firm
  • Partner of The International Customer Experience Institute (ICXI) in UK
  • Offices and Professional Staff in Dubai, Abu Dhabi and UK
  • Worked with thousands organisations during the past decades throughout GCC and worldwide
  • Founders of the Service Olympian Award and Bank Benchmarking Index
  • Conducted over 1 million Customer Satisfaction surveys and more than 250K Mystery Shopping assignments across GCC
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    Continuous Customer Service Improvement

    Learning Solutions

    Leverage your company’s internal and external operations through Ethos learning and training solutions

    All our training programs are accredited by the International Customer Service Institute in the UK, are developed by Management Consultants based on global benchmarks and best practices and are delivered by highly qualified trainers.

    The aim of our training programs is to ensure continuous development and by using a Governance Framework for knowledge transfer and an excellence roadmap to allow for continuous improvements.

    • Our trainers are highly qualified and experienced service quality consultants – they apply their practical working experience during training sessions. They also apply the latest trends which are aligned with the best practices world wide
    • We apply Needs Focus Programme so that your organization would utilize training benefits at its best
    • Prior to start, our professionals conduct Training Needs Analysis which includes organization’s Customer Experience Performance and Employee Satisfaction Measurement, so that we suggest a training plan that would benefit your organization at its best
    • We perform in-depth analysis to understand where your company stands & what your objectives are
    • We develop customized Training Plan: once we understand your organizations needs we will create a detailed training plan for you to keep and refer to
    • We ensure our Clients maintain high standards well after we have concluded training sessions: we provide detailed Customer experience Standards & Policies to follow to
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    The majority of our trainings are dedicated to such topics as excellence in customer experience (CX), employee & customer happiness, excellence management. All our learning solutions and trainings are based on global benchmarks and best practices led by our experienced management consultants.

     

    Latest Training Courses Provided by Ethos:

    • Customer and employee happiness training
    • Customer Experience Journey Mapping Training
    • Customer Experience Management
    • Customer Experience Practitioner
    • Emotional Intelligence
    • Selling Techniques
    • Time & Stress Management
    • Performance Evaluation &Providing Constructive Feedback
    • Resolving Conflicts in Teams
    • Managing Customers’ Expectations
    • Managing Customer Experience
    • Understanding Customer Needs
    • Cross-Cultural Training
    • Customer Retention & Loyalty
    • Professional Telephone Behavior
    • Complaint Handling
    • Customer Focused Approach
    • Communications Skills

     

    Trainings that Ethos provides are aimed at:

    • Improving the employee communication skills, and ability to identify customers needs
    • Defining the behaviors of great attitude: expressions, words, tone, and gestures
    • Decreasing the number of customer complaints and the number of dissatisfied customers
    • Expressing excellent attitude and highly professional behaviour
    • Describing ethical and professional behaviors. Require them. Teach them.
    • Highlighting the effect of individual employee involvement in reaching the goals of the organization
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    Training Sessions

    Customer Experience Management

    In order for organisations to achieve and exceed customer expectations as well as positively manage customer experiences, and drive customer loyalty and advocacy they need to implement a program of Customer Experience Management throughout the organisation and its touch points.

    How Ethos can help your organisation? Ethos Integrated Solutions offers a wide range of Customer Experience Management programs that are accredited by global organisations, to enable an organisation and its members to become customer focused and ensure that they are fully aware of how to manage and develop customer experience throughout the organisation.

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    Learning Programme

    Service Foundation Programme

    Service foundation program is an in-depth program to develop the competencies & skills of frontline employees to enable them to deliver positive customer experiences through all service delivery channels. The program develops behavioural and technical competencies that include communication, complaint management, time management and delivering experiences according to globally recognised standards. Ethos Integrated Solutions’ Bi-Lingual consultants deliver accredited customer experience training courses designed for people new to the service industry.

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    Development Workshops

    Customer Experience Mapping

    The Customer Experience Journey Mapping Workshops follows a step by step approach of documenting and brainstorming around the customer experience that transcends industries or individual businesses. Attending a Customer Experience workshop enables delegates to explore the globally recognised methodology, and then can use this methodology to gain insight into the real-world journeys of their own customers. Insights to the customer experience can enable the teams to improve interactions at all service touchpoints.

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    Learning and Development

    Investing in Employees

    Learning and Development Consultancy is implemented in an organisation using a range of solutions beginning with the competency framework and methodology, and training needs analysis of employees.

    Once an organisation determines the training needs of its employees and management, a training and development plan will be created which will suggest a combination of on the job training, e-learning and classroom customer experience training in order to increase the effectiveness of employees.

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