Leverage your company’s internal and external operations through Ethos learning and training solutions
All our training programs are accredited by the International Customer Service Institute in the UK, are developed by Management Consultants based on global benchmarks and best practices and are delivered by highly qualified trainers.
The aim of our training programs is to ensure continuous development and by using a Governance Framework for knowledge transfer and an excellence roadmap to allow for continuous improvements.
The majority of our trainings are dedicated to such topics as excellence in customer experience (CX), employee & customer happiness, excellence management. All our learning solutions and trainings are based on global benchmarks and best practices led by our experienced management consultants.
Latest Training Courses Provided by Ethos:
Trainings that Ethos provides are aimed at:
In order for organisations to achieve and exceed customer expectations as well as positively manage customer experiences, and drive customer loyalty and advocacy they need to implement a program of Customer Experience Management throughout the organisation and its touch points.
How Ethos can help your organisation? Ethos Integrated Solutions offers a wide range of Customer Experience Management programs that are accredited by global organisations, to enable an organisation and its members to become customer focused and ensure that they are fully aware of how to manage and develop customer experience throughout the organisation.
Service foundation program is an in-depth program to develop the competencies & skills of frontline employees to enable them to deliver positive customer experiences through all service delivery channels. The program develops behavioural and technical competencies that include communication, complaint management, time management and delivering experiences according to globally recognised standards. Ethos Integrated Solutions’ Bi-Lingual consultants deliver accredited customer experience training courses designed for people new to the service industry.
The Customer Experience Journey Mapping Workshops follows a step by step approach of documenting and brainstorming around the customer experience that transcends industries or individual businesses. Attending a Customer Experience workshop enables delegates to explore the globally recognised methodology, and then can use this methodology to gain insight into the real-world journeys of their own customers. Insights to the customer experience can enable the teams to improve interactions at all service touchpoints.
Learning and Development Consultancy is implemented in an organisation using a range of solutions beginning with the competency framework and methodology, and training needs analysis of employees.
Once an organisation determines the training needs of its employees and management, a training and development plan will be created which will suggest a combination of on the job training, e-learning and classroom customer experience training in order to increase the effectiveness of employees.