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Ethos Integrated Solutions


Experience & Knowledge Foundations

We’ve emerged as leading global provider of integrated customer service by delivering for thousands of clients internationally.


Capturing organisation’s internal and external ‘customer voice’ is critical. By having the correct analysis and data at hand, business improve their customer experience, identify strengths and weaknesses and progress solutions. Our extensive experience in surveys development and management will deliver accurate and meaningful research results.

At Ethos, we have supervised more than a million surveys. With in-depth field work, we create surveys tailored to client’s individual requirements and specifications, which are aligned to produce vital research to inform growth strategies.

All our research is meticulously analysed and detailed in follow-through reporting.

Organisations throughout the Middle East have benefited from our unique mystery shopping, customer experience and happiness surveys utilizing our best-in-class software: KnowledgeTRAQ and HappyTRAQ for employee feedback monitoring and analysis.


Ethos Integrated Solutions is one of the leading companies in the field of corporate excellence, customer experience management and in particular the implementation of the Global Star Rating program (7 Star) guidance.

Ethos services cover all aspects of the customer experience and customer journey starting from measuring the CX levels (Mystery Shopping & Surveys), and analyzing the data gathered through our online solutions, finally through improving the CX journey through our certified consultants and advisors.

Our CX consultancy services together with our journey mapping software Mapovate enables clients to dramatically improve their customer experience and employee happiness. We are also the regional partner and sole implementor of the ICXS 2019 Customer Experience Standard.


Ethos Integrated Solutions provides training programs developed specifically to match and fulfill every company’s individual needs. Our training programs are tailor-made per industry and delivered through a specific methodology. Be it in-class, online, short- or long-term trainings, we have a learning solution that would match your company request. 

Key topics covered: excellence in customer experience, employee & customer happiness, excellence management, and many others.

Led by our experienced management consultants, our courses’ foundation consists of global benchmarks and best practices applicable in the UAE, Middle East, and worldwide. We provide training solutions in both English & Arabic languages.

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