Research

Our Services

We provide highly featured surveys via our proprietary online reporting platform. Our clients benefit from extensive real time survey results and mystery shopping research surveys performed by our top notch experts.

The platform is solely focused on Customer Experience solutions, CX improvement strategies; and can be accessed 24/7 from any smart device.

Key Features:

Visual analytics in an ‘easy to understand’ dashboard
Detailed scores for each location
Overall mystery shopping and survey channel scores
Comparisons with previous wave/month results

Data is the key to success

Research & Online Surveys

We continuously innovate to ensure our clients are at the leading-edge of integrated customer service provision.

Online Surveys are a simple and fast way to fathom customer perceptions, satisfaction and happiness about your business’ products and services. Customers receive an email with a link to a survey or have a survey link on your website to garner customer feedback. We offer a suite of surveys for wide range of industry sectors, while every survey is tailored to meet company’s specific needs. Contact our expert team for more details.

Benefits of working with Ethos:

Get real-time feedback
Understand client and staff needs and expectations
Customer-focused, omni-channel performance assessments
Identification of improvement areas
Productivity boosts
Build customer loyalty by delivering on research results
Competitor benchmarking
Best practice testing
Foster organisational & brand trusts

Our Expertise

Types Of Surveys That We Provide

Customer Satisfaction / Happiness Surveys

These surveys deliver the necessary insights to create and reinforce delightful experiences. They measure satisfaction and happiness, identify strengths and weaknesses, and unearth solutions to revenue growth hurdles

Employee Engagement Happiness Surveys

Employees are a crucial factor in your customer experience journey. By measuring employee engagement and happiness, you can improve loyalty, commitment, and engagement

Brand and Product Research

Our research will give you vital information about your brand, products, services, and competitors. You’ll benchmark your strengths and weaknesses against your competition and get key market insights including the customer base and potential

Leverage Your Business Operations

Surveys & Research Solutions

Vendors Surveys: Discover how your stack up on vendor relationships, identify and resolve hurdles
Social Media Surveys: Gain key data on your social media networks and your online influence across social networking sites
Exit Polls/ Pin Point Surveys: These surveys will help you assess your customer satisfaction levels across features or products and the likelihood of customer recommendations or purchase
Partners Surveys: Track feedback to improve partner relationships and prioritise and align objectives
B2B Surveys: Understand your partner relationships and what decision makers think
Community Surveys: Analyse, evaluate, and benchmark community satisfaction with your products/services