Solutions

Experience & Knowledge Foundations

We’ve emerged as leading global provider of integrated customer service by delivering for thousands of clients internationally.

Research

Organisations throughout the Middle East have benefited from our unique mystery shopping, customer experience and happiness surveys utilizing our best-in-class software KnowledgeTRAQ and HappyTRAQ for employee feedback monitoring and analysis.

Mystery Shopping Surveys / Exit Surveys Live Customer Feedback

Consultancy

We are the leading provider of Global Star Rating (7 Star) guidance helping organisations to maximize their star ratings.

Our CX consultancy services together with our journey mapping software Mapovate enables clients to dramatically improve their customer experience and employee happiness. We are also the regional partner and sole implementor of the ICXS 2019 Customer Experience Standard.

Global Star Rating Journey Mapping ICXS 2019

Learning

Our tailored training, in both English & Arabic, delivers in-depth learning across our entire service range.

Typical course content covers CX/CXM. Customer journey mapping, employee happiness and ICXS 2019 auditing.

Ethos Learning Solutions Ethos Online E-Learning

Software

Our services are ably supported by our unique suite of complementary software solutions all developed in house.

KnowledgeTRAQ For mystery shopping and surveys HappyTRAQFor employee happiness surveys MapovateFor customer journey mapping

StagFox

This is the solution which is redefining the customer experience. StagFox verifies a customer’s physical presence at your premises and give you real-time feedback on the customer experience. Ideal for retail stores, malls, kiosks, vending machines, payment terminals it uses a contactless cryptographic handshake to open up conversations with customers.

StagFox

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