Today’s customer is a discerning and demanding soul. In a world where we can gather information on even the most obscure subjects at the touch of a button, consumers expect to receive all the details they need at their fingertips. Providing that information, along with building strong relationships with people and understanding how they shop,...Read More

It’s well over a decade since the world discovered Facebook, and there were other social media platforms before then (remember MySpace and Friends Reunited?) which were all about connecting people over the internet. Initially the focus was on getting in touch with long lost friends and family members, but it didn’t take long for businesses...Read More

Most switched on business owners and Chief Executives know that happy employees are more productive; doesn’t take a rocket scientist to know that a workforce is disengaged and unmotivated they’re more likely to take sick days and underperform. But what many don’t realize is the important role that happy, employee engagement plays towards creating a...Read More

Human beings are funny creatures. We like to complain about things to our friends, but when presented with a survey we don’t always complete it honestly because it’s sometimes easier to just tick the “average” or “good” boxes and not come back.Read More