Asking for customer feedback is always a double edged sword. It’s great when people have lovely things to say about us, but criticism can be hard to handle. It’s also pointless asking for someone’s opinion if we’re going to totally ignore it, so obtaining feedback is invariably something that results in at least a little...Read More

Having a robust customer service policy in place is fantastic, but you can only make it work if you have employees who genuinely care about providing a great service in the first place. As much as training is a wonderful way to embed skills and remind people of the most important aspects of a customer...Read More