You’re good at customer service when you still project a professional and friendly tone even when you are tired or grumpy. Even if you are not working in customer service, improving your people skills is still a good idea.Read More

If you want to succeed, you need to know the importance of customer service. Customer retention is cheaper than customer acquisition. Attracting new customers is five times more expensive than retaining existing customers. It’s costly to locate new customers, so you shouldn’t risk losing your existing ones. You should do whatever it takes to keep...Read More