by ethosplc | July 19th, 2018
Providing superb customer service to your customers shouldn’t be a luxury, but a necessity at all times, especially for small businesses; because your clients are the reason why your bills are paid month after month and your customers are the reason why you still have a business.
Below are some of the best practices to provide quality customer support:
1: NEVER TAKE CUSTOMERS COMPLAINTS FOR GRANTED
Deciding to overlook your clients complaints is a Big NO because you will never improve your services or products if you don’t listen to them. They are your customers and know what they want. While there is a line as to how much you should listen to them, even so, you should pay close attention to them and ensure that you address their needs as best as you can.
2: AUTOMATE THE ORDERING PROCESS
Gone are the days when you had to process each order manually. By automating the ordering process, your company will run smoother, easier and faster and your customers will be able to easily put an order on your site with just one click of a mouse.
For digital products, customers can even instantly download the products without contacting you unless there is a problem.
3: LEARN FROM YOUR MISTAKES
Don’t beat yourself over the head over and over again because you messed up. As your company grows, so will the needs of your customers. There are instances when you need to honestly let the customer know that you messed up rather than coming up with many excuses. Your customers know you are human and are susceptible to make mistakes. Be completely honest with them and you might be pleasantly surprised by their replies.
4: DEALS, FREEBIES AND DISCOUNTS
Customers love freebies and special offers. Most start-ups are focused on making money and often miss this part. Ensure that you must have a freebie or special offer at least once a month to revive your business. This will not just grow your company, but it will keep your loyal customers coming back for more.
All in all, without quality customer support, you stand a chance at losing some great and loyal customers. Strictly follow the above mentioned five best practices and see your business grow.