by ethosplc | July 11th, 2018
In the constantly evolving world of business, one thing remains constant – the need for organizations to keep their customers satisfied. This is why it is so important for any business to have a strong strategy when it comes to collecting customer feedback. Customer feedback can provide valuable insight into the opinions of a company’s client, allowing the company to make informed decisions and stay ahead of the curve when it comes to customer satisfaction. Here are the 4 best ways for any organization to collect customer feedback.
Surveys are an excellent way to collect feedback from customers who have purchased your products or utilized any of your services. They can be customized, allowing an organization to make them as short or as long as they want. This means that customers don’t have to spend too much time on them and won’t feel like they are being invaded by annoying questions. Taking surveys is a great way to collect customer feedback as a few simple answers can give a company a lot of valuable information about their customers’ opinions.
2.) LIVE CHAT SESSIONS
Chat session allow customers to communicate directly with a live agent from an organization. These are often used for technical support, but the personal touch gives the customer the opportunity to let the agent know how they feel about the product and service. Live chat sessions are great because the customer isn’t limited to a set list of answers and are able to better articulate their problems, thoughts, and ideas that may help a company make decisions in the future.
3.) CUSTOMER FEEDBACK FORMS
Many websites offer customer feedback forms, letting customers fill out a variety of templates and allowing them to give their opinion. Feedback forms are great for quantitative analysis and give the company agents a deeper understanding of their customer’s mind. Because they are simple but to the point, customer feedback forms don’t require too much time to analyze and can be put to use immediately upon reception.
4.) SOCIAL MEDIA CHANNELS
Social media is an excellent tool for customer outreach and targeted advertising, but it can also allow a company to see candid opinions about their product. Many customers will post their opinions and ideas on the company’s Facebook or Instagram page, allowing customer service agents to take these ideas in and implement new strategies.
Not only this, paying attention to competitors’ social media channels can also help to spark ideas about product development, marketing and advertising. Integrating social media into your customer service strategy is really important as it is one of the easiest and most up-to-date ways to stay engaged with customers.