by ethosplc | July 3rd, 2018
Ultimate customer satisfaction is one of the keys to business success. Moreover, customer service is regularly rated by most business leaders as one of the vital factors that help businesses succeed. So if you want your business to go on smoothly and successfully, you need to make that conscious and serious effort of keeping your customers happy and satisfied.
Below are 4 online customer service tips every business should consider:
1: MAKE SURE YOU HAVE THE CORRECT TOOLS
There’s much more to customer service than just being friendly and smiling. We’re living in a digital era where most businesses are expected to be capable of resolving client issues over an assortment of platforms and media. Unfortunately, about 42% of service specialists can’t productively resolve client issues, because of disengaged systems, outdated user interface and various applications. If you really want to give your clients a reliably positive experience, give your customer service agents the right tools they need.
2: RECOGNIZE THE REAL VALUE OF SOCIAL MEDIA
These days when customers have negative encounters with regards to customer service, they can share their disappointments with the world so easily, tarnishing the image and reputation of a particular company or brand in a manner that a disappointed client could never do just a couple of decades back.
Clients who can positively connect with businesses through social media spend approximately about 20– 40% more with the organization being questioned. Give web-based social networking and the individuals who utilize it, the concentration they merit. One helpful customer service tip is to give social media as well as those who use this platform the attention that they deserve.
3: CONCENTRATE ON RESOLVING THE ISSUE, NOT MAKING IT ANOTHER PERSON’S CONCERN
At the point when a customer service specialist can’t rapidly resolve a customer issue, the main reaction is frequently to pass the client off to another operator or agent. All things considered, the expectation is that the new specialist will be better prepared to find an answer or a solution.
In any case, exchanging the customer to another agent or specialist is commonly counter-productive. Many consumers have encountered being transferred to another customer service specialist with no resolutions for their concerns. This shows the client that you don’t really value their time and that you are not willing to work with them through a troublesome issue. You, therefore, need to train your customer service staff well enough to take full responsibility for their customers.
4: SPEND MONEY ON THE IMPROVEMENT OF YOUR CUSTOMER SERVICE
You need to recognize the significance of improved customer service. If you want to deliver the best possible experience for your customers, you must be willing to spend money on customer service. Do not allow cost to hold you back.
As a business owner, you must remember the above mentioned important and helpful customer service tips. If incorporated the right way, your business will surely climb to the top and receive great recognition as well.