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Global Star Rating

This programme, previously known as the UAE Programme for Government Services Excellence, was introduced by HH Sheikh Mohammad Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

The system assesses and measures each department’s service centre performance on the scale of 2-7-star ratings. This is an official assessment process conducted under the umbrella of The Prime Minister’s Office.

Our consultants are expert in implementing both strategic and service-based government improvements across the UAE’s governmental sector.

Key Features

Gaps & Current State Analysis

In the programme’s initial stage, Ethos consultants conduct a comprehensive review of an organisation and measure them against the scheme’s defined requirements

Initiative Profiling & Implementation

Following the initial gap analysis, our consultants work with your team to define all the requirements for programme implementation. The plans laid out will include programme adoption and implementation, initiative profiling, operational, communication and awareness plans

Framework Development & Implementation

This stage covers the development of framework guides that support the programme’s adoption. The frameworks are supported by regular advisory visits of our consultants to ensure the programme is on track and all gaps covered

Cultural Awareness & Assessment Preparation

Cultural Awareness & Assessment Preparation Our team will roll out a fully structured awareness and preparation plan that includes awareness training, specialised programmes, customer service programmes for frontline staff and assessment preparation camps for senior management. All are tailored to support the organisation’s specific star rating objectives

Preparation Support

Our consultants are on hand to lend all support to your programme submission ensuring all the necessary documentation and evidentiary support is supplied

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