Capturing your internal and external ‘customer voice’ is critical. With it you can improve your customer experience by identifying strengths and weaknesses and progressing solutions. Our extensive experience in surveys develop and management will deliver accurate and meaningful research results.
At Ethos, we have supervised more than a million surveys. With in-depth field work, we create surveys tailored to client’s individual requirements and specifications, which are aligned to produce vital research to inform growth strategies.
All our research is meticulously analysed and detailed in follow-through reporting.
We continuously innovate to ensure our clients are at the leading-edge of integrated customer service provision. We provide:
These surveys deliver the necessary insights to create and reinforce delightful experiences. They measure satisfaction and happiness, identify strengths and weaknesses, and unearth solutions to revenue growth hurdles
Employees are a crucial factor in your customer experience journey. By measuring employee engagement and happiness, you can improve loyalty, commitment, and engagement
This is a simple way to fathom customer perceptions, satisfaction and happiness about your products and services. Customers receive an email with a link to a survey or have a survey link on your website to garner customer feedback
Our research will give you vital information about your brand, products, services, and competitors. You’ll benchmark your strengths and weaknesses against your competition and get key market insights including the customer base and potential
Discover how your stack up on vendor relationships, identify and resolve hurdles
Gain key data on your social media networks and your online influence across social networking sites
These surveys will help you assess your customer satisfaction levels across features or products and the likelihood of customer recommendations or purchase
Track feedback to improve partner relationships and prioritise and align objectives
Understand your partner relationships and what decision makers think
Analyse, evaluate, and benchmark community satisfaction with your products/services