There is an old saying that “When the Going Gets Tough the Tough Get Going” and experience has shown that the most successful organisations and individuals are those that recognise the risks and react most quickly to the changes in the environment. Those that hold off and hope for the best are usually those that...Read More

Customer care is a make-or-break for most start-ups, particularly those in the goods and services sectors. Far too often start-ups believe the customer experience is something confined to the big boys and something the small guy can pay attention to much later when a certain level of success has been achieved. The reality is, it...Read More

With Star Wars: Episode VII – The Force Awakens set to debut in just a few days’ time, we couldn’t be more excited. The decades-old space saga is sure to send us on a new, fantastical adventure, complete with lessons on friendship, family and the Force (and of course, lightsaber duels).Read More

Organisation will be only as successful as employees will make it. People have never had an opportunity to choose from as many jobs as now. It is great for individuals, but it also means that organisations have to face new challenges of retaining and motivating employees. Organisations could think that “there are enough professionals and...Read More

Social media is a virtual reality platform and it follows the same ‘friendship rules’ as reality. People don’t want to listen to companies bragging about their products and services all the time, but they expect it to be a mutual communication – there have to be talking and listening. In other words, would you be...Read More