As technology continues to progress at a rapid clip, company requirements to develop are growing just as rapidly. Core elements of your company are being pressured to develop in several respects, such as customer service. By creating these 6 enhancements, you can increase your capacity to provide quality customer service as your clients progressively demand...Read More

When was your last work acknowledgement? When this occurred, what instant emotions did you have? Everybody likes to be appreciated, whether it’s a simple “thank you” or an office party thrown in your favor.Read More

When was the last time you phoned a business to leave feedback to them, or even just emailed them? Can’t you remember that? Well, you’re not on your own. Today’s customers turn to social media rather than letting businesses know exactly what they thought about their experience.Read More

We are in the middle of a flexible revolution in the workplace. More staff than ever before are working remotely, and it is expected that 30% of the workforce will either be freelancers, outsourced or distant workers who spend much of their time working from home by 2020.Read More

Typically, micromanagement has an adverse connotation. Like bullies, micromanagers use their excessive attention to minute information to exert inappropriate impact over others through continual criticism and control.Read More

If you are reading this blog post, you already understand that live chat is a platform where you can chat directly with visitors on your website. However, what you may not be conscious of is precisely how live chat benefits your company compared to email, telephone help, instant messenger services and other communication platforms.Read More

It is widely known that employees are much more likely to be happier, more engaged, and more productive when they are satisfied with their jobs. Because successful businesses are built on the backs of satisfied and motivated employees, organisations would seem like a no-brainer to care deeply about employee satisfaction.Read More

Larger firms and unique startups have plenty of resources to invest in their employees. These companies go the extra mile to retain and empower employees, ranging from professional development classes and career coaches to flexible schedules and free catered lunches.Read More