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Our Recent Articles
Blog
February 23, 2022
3 Tips For A Remarkable Customer Experience
To stay competitive and provide a remarkable customer experience, businesses must be flexible in using the latest...
November 3, 2021
How Mystery Shopping can improve staff performance
Business owners are always trying to find ways to increase sales and improve their staff’s performance. The...
April 26, 2021
The Benefits of a Mystery Shopping Program in 2021
Customers do not always tell us what they really think of a product or service because they...
April 26, 2021
How Mystery Shopping Programs Can Leverage Business
Mystery shopping is a market research tool that can help you find out your strengths and weaknesses,...
April 14, 2021
Mystery Shopping Services Can Improve Your Business in 2021
It is important to always deliver the best customer service you can to keep your customers coming...
September 1, 2019
Why Customer Success is Important Today
Customer success is a business strategy in which businesses achieve company goals by ensuring that their clients...
September 1, 2019
The Importance of First Impressions in Customer Service
Improving the quality of customer service you provide is the fastest way to boost customer loyalty. You...
September 1, 2019
The 6 Ms That Cause a High Employee Turnover Rate
Business Reference says that some specialists feel that low morale of staff leads to high turnover by...
September 1, 2019
How To Measure Voice of Employee Happiness
Without your staff, where would your business be? A committed and motivated worker can be an important...
September 1, 2019
How to Implement Proactive Customer Service (& Why You Should)
There are basically two ways you can go about it if you want to help customers on...
September 1, 2019
5 Things Customers Want (and Expect) When it Comes to Customer Service
Companies attach excellent significance to meeting the expectations of customers. Nearly 95% of leaders say delivering a...
September 1, 2019
5 Steps On How to Continuously Improve The Customer Journey
The customer service journey needs to be continuously improved so that your business can stay ahead of...
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