Companies attach excellent significance to meeting the expectations of customers. Nearly 95% of leaders say delivering a healthy client experience is a top strategic priority, according to Forrester, and 75% want to use client experience as a competitive benefit.Read More

The customer service journey needs to be continuously improved so that your business can stay ahead of the game. Competition is high! The customer service journey needs to be continuously improved so that your business can stay ahead of the game. Competition is high! Here are 5 steps that you can take to make sure...Read More

The brands that win the battle for consumer attention — and ultimately loyalty — are the ones that offer an exceptional customer experience to their customers. Last year, what was considered innovative is the minimum consumers expect the next — as the largest brands outdo each other and set new standards.Read More

As technology continues to progress at a rapid clip, company requirements to develop are growing just as rapidly. Core elements of your company are being pressured to develop in several respects, such as customer service. By creating these 6 enhancements, you can increase your capacity to provide quality customer service as your clients progressively demand...Read More

When was your last work acknowledgement? When this occurred, what instant emotions did you have? Everybody likes to be appreciated, whether it’s a simple “thank you” or an office party thrown in your favor.Read More

Let’s face it; communication is one of the most important issues in the workplace. Good communication helps everyone in your team (and you) to feel heard and understood, resulting in a positive, encouraging and successful environment for everyone. In contrast, ineffective communication results in the opposite. Ideas fall flat due to non-compliance. You and your...Read More

When was the last time you phoned a business to leave feedback to them, or even just emailed them? Can’t you remember that? Well, you’re not on your own. Today’s customers turn to social media rather than letting businesses know exactly what they thought about their experience.Read More

We are in the middle of a flexible revolution in the workplace. More staff than ever before are working remotely, and it is expected that 30% of the workforce will either be freelancers, outsourced or distant workers who spend much of their time working from home by 2020.Read More

We are in the middle of a flexible revolution in the workplace. More staff than ever before are working remotely, and it is expected that 30% of the workforce will either be freelancers, outsourced or distant workers who spend much of their time working from home by 2020.Read More

Typically, micromanagement has an adverse connotation. Like bullies, micromanagers use their excessive attention to minute information to exert inappropriate impact over others through continual criticism and control.Read More