Media

01 Sep

Why Customer Success is Important Today

Customer success is a business strategy in which businesses achieve company goals by ensuring that their clients get the company advantages they promise. In the traditional business model, marketers ‘ obligation ended with a deal being concluded. But the biggest responsibility of marketers in the subscription economy is to guarantee client success.

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01 Sep

The Importance of First Impressions in Customer Service

Improving the quality of customer service you provide is the fastest way to boost customer loyalty. You have delivered remarkable customer service when you take care of your customers so well that they tell others.

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01 Sep

The 6 Ms That Cause a High Employee Turnover Rate

Business Reference says that some specialists feel that low morale of staff leads to high turnover by establishing an atmosphere where staff are looking for excuses to leave.

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01 Sep

How To Measure Voice of Employee Happiness

Without your staff, where would your business be? A committed and motivated worker can be an important contributing factor to the achievement of a company, both the greatest cost and the greatest resource. On the other side, slow and ineffective are dissatisfied and demotivated workers. Such a state happens when employees are no longer associating the company’s success with their own success.

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01 Sep

How to Implement Proactive Customer Service (& Why You Should)

There are basically two ways you can go about it if you want to help customers on your website. On the one side, you can sit comfortably and answer any customer questions, either by telephone, chat, or email. This is client service that is reactive. On the other hand, before customers ask for it, you can show initiative and offer help. This is proactive service to the customer.

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01 Sep

5 Things Customers Want (and Expect) When it Comes to Customer Service

Companies attach excellent significance to meeting the expectations of customers. Nearly 95% of leaders say delivering a healthy client experience is a top strategic priority, according to Forrester, and 75% want to use client experience as a competitive benefit.

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