Media

18 Aug

Why is a Customer Service Certification Important to your Company

We all know that customer service is the key to success in any business. It stands to reason that if people feel valued and receive a great service they’re more likely to keep coming back and tell their friends, family, and colleagues how great you are.

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18 Aug

Why Effective Measurement and Tracking Could Be a Game Changer For Your Business

Milestones, KPIs and monthly reports. There aren’t many people who would put these things at the top of their lists of most fun things to do, but they’re all essential if you want your business to be a real success.

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08 Aug

Why Continuous Development and Customer Service Training Should Be at the Heart of Every Organisation

Complacency is the enemy of positive relationships. Take marriage for example when one or both of the partnership begins to take the other for granted, it’s only a matter of time before things turn sour. The same goes for business. If you’re at the top of your game with a regular group of customers buying your products or services it’s easy to rest on your laurels and sit back and reap the profits. The trouble is, today’s consumer is a fickle soul who’s always on the lookout for a better, more cost effective service. And if you’re not tending to their every need, you’re in danger of losing them forever.

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08 Aug

Social Media Tracking and How it Could Help Your Organisation

Social media has revolu0onised the way people do business. 85% of companies now use platforms like
Twitter, Facebook, Instagram and LinkedIn to increase brand awareness and communicate with their
customers, and social media is a fantastic way to boost profits. But it also has a darker side. Customers
now have free rein to say whatever they like about your business, to a potential audience of millions.
That’s why it’s essential to not only keep a close eye on your all your social media accounts and respond
to any comments, but also regularly check that they’re giving your customers what they want.

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08 Aug

Different Types of Customer Survey Methods and When to Use Them

Making sure customers are happy has always been the key to successful business, and that’s even more
so today. With competitors around every corner of the globe, there’s always someone ready to steal your
customers if you’re not too careful. Capturing how your customers feel about your company and the
services you offer is essential if you want to deliver the kind of experience that people want to come
back for.

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03 Aug

7 Reasons Why your Customers are not Always Right

Ever heard of the typical business phrase that “the customer is always right” or “customer is king”? There are a lot of stories surrounding the fact that organizations and their representatives go to extreme lengths to address client issues and help satisfy them.

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