The value perceived by consumers does not just consist of the price and the quality of the product, the level of customer service received during their experience plays a huge, if not bigger, role in their total customer experience.Read More

Live chats. The first method of receiving instant customer feedback is through live chat. Live chats are great for instant feedback. That is an option most business websites are adapting to and the reason being, instant...Read More

Customer retention is a company’s ability to keep its paying customers over time, this is achieved by creating a relationship between the brand and its customers.Read More

Employees are the foundation of a business, you need them a lot more than they might need you. Employees who achieve job satisfaction produce excellent outcomes and reflect positively on the brand’s image.Read More

5 Simple Steps That Create a Happy Workplace The happier your employees are, the more successful your company will be. In a competitive marketplace, companies are always looking for a way to get ahead of the competition.Read More