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Customer retention is a company’s ability to keep its paying customers over time, this is achieved by...

Employees are the foundation of a business, you need them a lot more than they might need...

It is no secret that employee happiness is becoming more difficult to understand as the years go...

While happiness is a state that cannot be forced onto an employee, there are many factors which...

If there’s something you need to know to get your business to be totally successful is an...

Only a mere few years ago, the term customer experience was not used as much as it...

Excellent customer service plays a crucial role in the success of your business. It provides reliable customer...

Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way...