Blog - Ethos Integrated Solutions

Humans are an essential part of the customer service experience, right? Not necessarily, according to some companies....

Having a robust customer service policy in place is fantastic, but you can only make it work...

Mystery shopping is a tool that’s commonly used in the retail industry to help companies improve their...

It’s a common problem. Customer feedback is essential for improving your service and gaining a real understanding...

Your company might offer the best products since sliced bread and you may well have the most...

We all know the importance of customer service. If the people who buy into your company are...

You’ll no doubt have heard the expression “The customer is always right” and it’s something that’s been...

It doesn’t take world class entrepreneurial talent to know that generating sales is essential for any business....

It’s hard to believe that little over a decade ago, social media was still something of a...

It goes without saying that delivering great service is good business sense. Your customers should be cherished...

We all know that customer service is the key to success in any business. It stands to...

Milestones, KPIs and monthly reports. There aren’t many people who would put these things at the top...

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