If you are reading this blog post, you already understand that live chat is a platform where you can chat directly with visitors on your website. However, what you may not be conscious of is precisely how live chat benefits your company compared to email, telephone help, instant messenger services and other communication platforms.Read More

It is widely known that employees are much more likely to be happier, more engaged, and more productive when they are satisfied with their jobs. Because successful businesses are built on the backs of satisfied and motivated employees, organisations would seem like a no-brainer to care deeply about employee satisfaction.Read More

Larger firms and unique startups have plenty of resources to invest in their employees. These companies go the extra mile to retain and empower employees, ranging from professional development classes and career coaches to flexible schedules and free catered lunches.Read More

The value perceived by consumers does not just consist of the price and the quality of the product, the level of customer service received during their experience plays a huge, if not bigger, role in their total customer experience.Read More

Live chats. The first method of receiving instant customer feedback is through live chat. Live chats are great for instant feedback. That is an option most business websites are adapting to and the reason being, instant...Read More

Customer retention is a company’s ability to keep its paying customers over time, this is achieved by creating a relationship between the brand and its customers.Read More

Employees are the foundation of a business, you need them a lot more than they might need you. Employees who achieve job satisfaction produce excellent outcomes and reflect positively on the brand’s image.Read More

5 Simple Steps That Create a Happy Workplace The happier your employees are, the more successful your company will be. In a competitive marketplace, companies are always looking for a way to get ahead of the competition.Read More

It is no secret that employee happiness is becoming more difficult to understand as the years go by. The risk of staff underperforming or leaving is just as vital to the business on a whole as it is to the employer.Read More

While happiness is a state that cannot be forced onto an employee, there are many factors which can assist in uplifting that key factor in the office.Read More