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Our Recent Articles
Blog
August 8, 2017
Why Continuous Development and Customer Service Training Should Be at the Heart of Every Organisation
Complacency is the enemy of positive relationships. Take marriage for example when one or both of the...
August 8, 2017
Social Media Tracking and How it Could Help Your Organisation
Social media has revolu0onised the way people do business. 85% of companies now use platforms like Twitter,...
August 8, 2017
Different Types of Customer Survey Methods and When to Use Them
Making sure customers are happy has always been the key to successful business, and that’s even more...
August 3, 2017
7 Reasons Why your Customers are not Always Right
Ever heard of the typical business phrase that “the customer is always right” or “customer is king”?...
July 23, 2017
What Makes a Great Customer Experience?
Today’s customer is a discerning and demanding soul. In a world where we can gather information on...
July 23, 2017
How to Use Social Media Effectively to Improve the Customer Experience.
It’s well over a decade since the world discovered Facebook, and there were other social media platforms...
July 23, 2017
How employee engagement improves the customer experience.
Most switched on business owners and Chief Executives know that happy employees are more productive; doesn’t take...
July 23, 2017
What are the benefits of a mystery shopping program?
Human beings are funny creatures. We like to complain about things to our friends, but when presented...
April 30, 2017
Customer Service In an Economic Downturn
There is an old saying that “When the Going Gets Tough the Tough Get Going” and experience...
April 30, 2017
The 2017 Success Formula: Define the Customer Experience from the Get Go
Customer care is a make-or-break for most start-ups, particularly those in the goods and services sectors. Far...
April 30, 2017
7 Lessons Star Wars Can Teach You About Customer Services
With Star Wars: Episode VII – The Force Awakens set to debut in just a few days’...
April 30, 2017
It is time to maximise your employee productivity
Organisation will be only as successful as employees will make it. People have never had an opportunity...
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